Shipping Policy

INTERNATIONAL SHIPPING

1. For international shipping, live carrier rates are provided upon checking out.
2. International delivery times vary and can take up to or more than 21 days.
3. Due to import restrictions, we are unable to ship the Quick Dry Brush Cleaner Spray to Alaska, Hawaii, Puerto Rico or internationally.
4. If international shipping is not available in the country in which you reside, please email support@anisabeauty.com for assistance.
5. All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import based off of product value. These fees are not included in your order and/or shipping total. ANISA assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the package recipient.

COUNTRY	ESTIMATED DUTIES & TAXES
Australia	Approx. 15% of order total
Bahrain	Approx. 10% of order total
Belgium	Approx. 25% of order total
Canada	Approx. 5% of order total
Germany	Approx. 20% of order total
Greece	Approx. 20% of order total
Ireland	Approx. 20% of order total
Italy	Approx. 26% of order total
Jordan	Approx. 51% of order total
Netherlands	Approx. 25% of order total
New Zealand	Approx. 20% of order total
Norway	Approx. 25% of order total
Spain	Approx. 25% of order total
Sweden	Approx. 20% of order total
Switzerland	Approx. 8% of order total
United Arab Emirates	Approx. 10% of order total
United Kingdom	Approx. 24% of order total

 

SHIPPING METHODS & PRICES

The day an order ships counts as day "0".

• First Class (USPS)– Offered at checkout for $6.95 for US residents only. Free shipping on orders $50 and over based on the subtotal. Once shipped, orders typically arrive within 3-5 business days via USPS. Shipping dates are provided by the carrier and are not guaranteed. Shipping fees will not be refunded due to carrier delays.
• UPS Overnight– EXCLUDES SATURDAY DELIVERY. Offered at checkout for $35. Orders must be placed before 3:30 PM EST for same day shipping. UPS will not ship to a P.O. Box. All orders placed after 3:30 PM EST on a Friday will ship the next business day. For possible Saturday delivery, please contact customer service before placing your order.
• FedEx International Economy– Shipping costs are calculated based on the weight of your package. International delivery times vary and can take up to or more than 21 days. Shipping fees will not be refunded due to carrier delays.

WHEN WILL MY ORDER SHIP?

Most orders placed before 3:30 PM EST usually ship same day (weekends excluded).

PRESALE

Presale refers to the ability to order and “reserve” an item that is out of stock, but is actively on its way to our warehouse. If you have purchased an item or items containing “presale” in the product title, your order will not ship until the presale item is back in stock. You can check estimated back-in-stock date on the product page. Presale items will not be shipped separately. Please note that the arrival of preorder items to our warehouse depends on many factors, and the shipping dates are subject to change. Any order containing a PRESALE product will not be eligible for expedited domestic or International shipping. 

TRACKING NUMBERS

After an order ships, an automated shipping confirmation will be sent to the email address provided in the order, including a tracking number. If you do not receive a confirmation, please check your spam or junk folder. If you have questions regarding tracking, please email support@anisabeauty.com for assistance.

STOLEN MAIL

ANISA assumes no responsibility for items stolen from a customer's property after an order has been delivered to the address provided. We recommend shipping to a secure location. If you wish for a package to be shipped with a signature required, please contact customer service prior to placing the order or immediately after.

SIGNATURE REQUIREMENT

Orders over $200 will automatically ship with a signature required. If the carrier attempts to deliver and there is no one to sign, the package will be taken to your local Post Office. From there, you can pick up the package. If a package goes unclaimed, the mail carrier will issue a "RETURN TO SENDER", and it will be returned to our facility. Orders will not be reshipped, cancelled or refunded while the carrier is still in possession of the package. If your order is over $200 and you wish to remove the signature requirement, please contact customer service prior to or immediately after the order is placed.

MISSING OR LOST MAIL

If the tracking number states "Delivered" but you have not received your package, please contact and check with your local Post Office or carrier. Request a Case Number for your call. If the carrier is able to verify the package was lost or delivered incorrectly, email us within 7 business days from when the tracking number claims the package was “Delivered” with your case number at support@anisabeauty.com. ANISA assumes no responsibility for lost packages without a valid USPS Case Number or packages reported after 7 business days from the alleged “Delivery Date”. No exceptions will be made.

This policy is listed on our website at all times. By submitting an order on ANISA’s website, customers agree to all our terms and policies.

ADDRESS ERROR

When an order is placed with an invalid address, our customer support team will email you directly from support@anisabeauty.com to confirm your correct mailing address. However, if we do not hear back from you in two weeks, your order will be refunded.